Privacy Policy

1. Introduction

MC Patches LLC, operating as Panda Patches ("we", "us", or "our"), operates the website pandapatches.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

By using our website, you agree to the terms of this Privacy Policy. If you disagree, please discontinue use of our site.

2. Information We Collect

Information You Provide Directly

• Name and contact details — name, email address, phone number
• Shipping address — for order delivery
• Payment information — processed securely via Stripe; we do not store card numbers
• Order details — patch specifications, artwork files, special instructions
• Communications — messages sent through our chat widget (Tawk.to) or email

Information Collected Automatically

• Usage data — pages visited, time on site, referring URLs
• Device data — browser type, IP address, operating system
• Cookies and tracking — via Google Tag Manager, Meta Pixel, and Bing UET (see Section 5)

3. How We Use Your Information

• Process and fulfill your custom patch orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Improve our website and products
• Send promotional emails (with your consent; you may unsubscribe at any time)
• Comply with legal obligations
• Detect and prevent fraud

4. Sharing Your Information

We do not sell your personal information. We share data only with:

• Stripe — payment processing (PCI-DSS compliant)
• Supabase — order management database (encrypted at rest)
• Google Analytics / GTM — aggregated website analytics
• Meta (Facebook/Instagram) — ad performance tracking
• Tawk.to — live chat customer support
• Legal authorities — when required by law or court order

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

• Essential cookies — required for the site to function
• Analytics cookies — Google Analytics via GTM (aggregate traffic data)
• Advertising cookies — Meta Pixel and Bing UET for ad measurement and remarketing
• Chat cookies — Tawk.to live chat persistence

You may disable cookies through your browser settings. Some features may not function correctly if cookies are disabled.

6. Data Retention

We retain your personal information for as long as necessary to fulfill your order, provide customer support, and comply with legal obligations. Order records are kept for a minimum of 5 years for accounting and tax purposes. You may request deletion of your personal data at any time by contacting us at admin@pandapatches.com.

7. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request erasure of your personal data ("right to be forgotten")
• Portability — receive your data in a structured, machine-readable format
• Opt-out — opt out of marketing communications at any time
• Do Not Sell — California residents: we do not sell personal information

To exercise these rights, email us at admin@pandapatches.com.

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such data, we will delete it promptly.

9. Security

We implement industry-standard security measures to protect your data, including SSL/TLS encryption, secure payment processing via Stripe, and encrypted database storage via Supabase. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Facebook, Trustpilot). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. The "Last Updated" date at the top will reflect the most recent revision. Continued use of our website after changes constitutes acceptance.

12. Contact Us

For privacy-related questions, data requests, or concerns, contact us: